Refund Policy

Effective date: May 1, 2026 Version: 2026.05.01-v2

This Refund Policy is incorporated into and forms part of the Terms of Service for SMRN ("Seal My Record Now," "SMRN," "we," "us," or "our").

1. ALL SALES ARE FINAL

The Services consist of digital documents that are delivered to you instantly upon payment and download. Because of the nature of the Services, all sales are final and no refunds are issued under any circumstances, except for the narrow exceptions in Section 5 below.

By completing your purchase, you acknowledge that:

• The Services are digital goods, not physical goods or recurring services
• You will receive immediate access to the prepared documents upon completing the post-payment download step
• You are waiving any statutory right of withdrawal or "cooling-off period" that may otherwise apply to digital downloads
• You will not be entitled to a refund for any reason, including but not limited to:
• Change of mind after purchase
• Realization that you do not need or want the documents
• Difficulty understanding or using the documents
• Inability or unwillingness to file the documents with the court
• The court denying your petition (denial is a result of statutory factors and the contents of your case, not of the document preparation we provide)
• Discovery that you are ineligible for the relief you sought (you are responsible for confirming eligibility before purchase, including using our free pre-purchase screening tool)
• Personal circumstances that change after purchase
• Discovery of fees, requirements, or procedures imposed by the court that you were not previously aware of

2. THE DOWNLOAD GATE — A 24-HOUR PRE-DELIVERY WINDOW

To make this policy fair and unambiguous, we use a two-step delivery process:

1. Payment. When you complete payment via Stripe, the documents are prepared and reserved for you, but they are not yet delivered.
2. Download. You must then click a clearly labeled "Download my documents" button on the post-payment confirmation page (or in your account dashboard) to actually receive the digital files.

We log the date, time, and IP address of your click. Once you click the Download button, delivery is complete and the no-refund policy applies in full. This applies even if you have not yet opened, read, or used the downloaded files.

If you have completed payment but have not yet clicked the Download button, you may request a full refund by emailing refunds@sealmyrecordnow.com within 24 hours of payment. The refund will be issued through Stripe to your original payment method, typically within 5-10 business days. After the 24-hour window OR after the Download click (whichever comes first), no refund is available.

3. PRICE CHANGES

Prices listed on the Site at the time of your purchase are the prices that apply to your order. We may change prices at any time, but those changes do not affect orders that have already been placed.

4. CHARGEBACKS

If you initiate a chargeback or payment dispute with your card issuer or bank for a transaction that does not qualify for a refund under this Policy, we reserve the right to:

• Provide your card issuer with the records of your purchase, including your IP address, the date and time of your acceptance of these Terms, and the date and time of your Download click
• Suspend or terminate your account
• Block any future purchases from you
• Recover any related fees, costs, and reasonable attorney fees we incur defending the dispute

Filing a chargeback for a digital good you have downloaded may also constitute consumer fraud under applicable law.

5. NARROW EXCEPTIONS

The following exceptions apply, regardless of whether you have downloaded:

• Duplicate charges. If you were charged twice for the same order due to a technical error on our end, we will refund the duplicate charge upon verification.
• Failure of delivery. If you completed payment but the Download button never became available due to a technical failure on our end (not because you closed your browser, lost internet, or similar user-side issue), and we are unable to resolve the issue and deliver your documents within 7 days of purchase, you may request a full refund.
• Court-ordered refund. If a court of competent jurisdiction orders a refund.

To request a refund under any of these exceptions, email refunds@sealmyrecordnow.com with your order number and a description of the issue.

6. NO WARRANTY OF OUTCOME

No refund is available based on the outcome of your court petition. We do not guarantee that any petition prepared using our Services will be granted by the court. The court has full discretion under Arizona law to grant or deny a petition based on:

• The contents of your case
• Statutory eligibility criteria you must meet
• The judge's discretion under applicable Arizona statutes
• Objections from the prosecutor or victim
• Any other factor the court considers

A denial of your petition by the court is not a failure of our Services. Our Services consist of preparing the documents required by Arizona statute. We have prepared the documents based on your answers; whether the court grants the petition is beyond our control.

If the court denies your petition, you may have the option to re-file after a statutory waiting period (e.g., three years under A.R.S. § 13-911). Any re-filing requires a new purchase from us; we do not provide free re-filings under this Policy.

7. CONTACT

For refund-eligible issues only, email refunds@sealmyrecordnow.com with:

• Your order number
• Your account email
• A description of the issue
• The reason you believe a refund is warranted under this Policy

We will respond within 5 business days. We are not obligated to refund any request that does not fall within the narrow exceptions in Section 5 or the 24-hour pre-Download window in Section 2.

8. CHANGES TO THIS POLICY

We may update this Policy from time to time. The version in effect at the time of your purchase is the version that applies to your order. We will not retroactively apply more restrictive refund terms to orders already placed.

This Policy is part of the Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.